from Italy to the Netherlands

(6) flight delays question is difficult to solve

By 2010, air transportation service TouSuLiang year-on-year rise, the complaints increase declines at first. Nearly three years from accepting air transportation service complaints situation, the 2008 TouSuLiang for 284 pieces, 2009 for 410 pieces, 2010 for 776 pieces, TouSuLiang is more significant growth trend. In the airline transportation service in complaining, reflect the relative more delays problem. In recent years, delayed flights issue has become a hot social concern.

However, the airline flight delays, the explanation force majeure become customary reason, on the one hand, consumer's right is not guaranteed, on the other hand, the enterprise to escape the liability for compensation. If consumer's lady reflect, 2010 September, the plane was delayed flights, let her missed from the Dutch return flights. According to airline flight is explained, caused due to aircraft appeared temporary reasons such as mechanical trouble. Airline give her the transfer from France arranged return flight, but when she extraction checked baggage and found her luggage failed to flight arrived in Beijing, together with the baggage also appeared a delay. In addition, the checked baggage damage of complaints is relatively more.

(7) Internet service complaints increase

By 2010, Internet service TouSuLiang year-on-year rose 68.7%), ranking 2nd complaints increase. "11th five-year plan" period, Internet service complaints are sustained growth in 2006 for TouSuLiang 7271 pieces, 2007 7755 pieces, 2008 for 8712 pieces, 2009 for 12092 pieces, 2010 for 20405 pieces.

In the Internet in complaining, reflecting the broadband access service problems of relatively more, main is widespread network interruption, often too slow, slow calls, maintenance, etc. Such as consumers, Mr. Yao use broadband for 2 years, since June 2010 appeared frequently calls, speeds up slowly problems in December, more serious, contract 1 trillion bandwidth, and the actual only 16KB or so, basically shrink serious. In addition, because of the network security question asked property against loss or damage by also should be attached.

In henan tianchun field for decades, hainan coconut island started strong foray into beverage industry, the reporter yesterday from coconut island group learned, in 24, the registered capital of RMB 50 million of hainan coconut island ecological agriculture beverage company limited commercial registration formalities, now start nuclear name have approved. Hainan coconut island group Co., LTD ZhangChunChang chairman, said the next three years, the drinks industry will become an important pillar industry in listed companies.